One common challenge I have observed during ITIL service catalog implementations pertains to the handling of out-of-band requests. That is, how should one manage a request for a service that is not in ...
Rising DSAR volumes challenge privacy offices but offer strategic opportunities When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Add us as a ...
A few months into his job, Michael Olsen realized he had a problem. As director-general of Immigration, Refugees and Citizenship Canada’s access to information division from 2014 to 2018, he was in ...
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