RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

If you were looking forward to Quentin Tarantino’s next venture following Django Unchained, you may have to wait a bit longer. The veteran director, whose other credits include Kill Bill Vo1. 1 & 2 ...

Salesforce expands Agentforce 360 with new AI features to close context gap for agents. Partners can now develop own products.

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

Initially, these scripts were designed to help agents maintain compliance and drive calls to a successful resolution. However, rule-based scripts for virtual agents at scale can be too limiting and ...

EXCLUSIVE: After spending 17 years at CAA and the last three at ICM, David Styne is leaving the agency business to focus on a new career as a screenwriter. This comes after he made a sale on the first ...

Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on ...