The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...

Today, Amazon Connect announced that Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries directly to agents within seconds after a customer contact call complete ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Welcome to the Enterprise Connect 2024 Day One edition of No Jitter Roll. Today, we highlight some of the announcements on day one of this year’s show, including Amazon Connect’s inclusion of new ...