Slain talent agent Richard Shaw didn?t make stars ? but he made more than a few customers dissatisfied. Angry clients lodged 22 complaints against the 56-year-old owner of the talent agency Kidz in ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...

Turn your angry clients into happy ones. Do it soon after a conflict arises, said Maribeth Kuzmeski, founder of the Chicago business consulting firm Red Zone Marketing LLC. Kuzmeski also is author of ...