Between Trolli, Simon Premium Outlets and Bud Light launching chat bots, it seems that everyone is chatting about chat bots. So you might be wondering, what exactly is a chat bot and how can my brand ...

Facebook Messenger has evolved rapidly since the social media giant's vice president of messaging David Marcus started running the service about two years ago, reaching 1 billion users in July, up ...

Planning a holiday, booking a train ticket, or checking a loan balance is no longer about pressing keypad numbers or waiting for a human agent. AI-powered voice assistants are now handling these ...