Automaker Hyundai has a new employee working in one of its showrooms in Seoul, Korea. The employee is an AI-powered automated robot called DAL-e that provides customer services at the showroom. The ...

No customer service task is more obnoxious than wading through a modern automated phone tree system trying to reach a human agent. Today most routine customer service tasks can be completed online, ...

There’s a disconnect between the front office and the back office, and it’s happening at the worst time. Best-in-class customer service is critical right now, but when the customer service team isn’t ...

Many of us dread making a customer service phone call. In response, companies have turned to interactive voice response systems — IVRs — to handle customer inquiries, save money, and simplify things.

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

Consumers aren't loving their credit card companies' chatbots and automated phone options, a new J.D. Power survey found, highlighting a challenge for the industry as it looks to cut costs. Customer ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

If you have a problem or a question for the budget airline, you now have to contact them through a live chat on their website, WhatsApp, or social media. The cost-cutting move sparked a larger ...

TORONTO--(BUSINESS WIRE)--A commissioned study conducted by Forrester Consulting on behalf of Ada found that of more than 100 customer service decision makers in the US, Canada, and the UK, only 21% ...

Mike Murchison is CEO of Ada, a no-code, AI-powered platform that is transforming how businesses around the world provide customer service. In my earlier articles, I have been making the case for why ...

This week, the Biden administration announced it is taking on more of what it calls "everyday headaches and hassles that waste Americans' time and... Sick of customer service bots and subscription ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...