Centric to the Indian market, the study investigates how mandatory Corporate Social Responsibility (CSR) spending can impact ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Mandatory CSR spending can reduce perceived corporate benefits, leading to lower investor confidence and a higher cost of ...