CX Data reports significant performance gains across its client base, including measurable cost savings and reductions in time to insight. According to the company’s award entry, clients often save ...
To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...
Get a 3X greater YOY improvement in CSAT with AI-driven insights. Over the past few years, businesses of all sizes and across various industries have ramped up their investment in AI technology. This ...
New AI-powered Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps instead of static dashboards. “With Data Explorer, we wanted to ...
CytomX reports promising Phase 1 data for CX-2051 in advanced colorectal cancer, with planned Phase 2 study in 2026. CytomX Therapeutics announced positive interim results from its Phase 1 study of CX ...
LAS VEGAS & MELBOURNE, Australia--(BUSINESS WIRE)--Operata, the Experience Observability company, announced today at AWS re:Invent 2023, general availability of the Harmony release of its Operata ...
Customer experience (CX) is in the midst of a revolution as innovation and empathy intersect to define a new path forward. As businesses strive to meet rising consumer expectations, they face a ...
Your phone buzzes with an email notification. Subject line: Important information about a recent security incident. Sounds familiar, right? Unfortunately, security incidents are more and more common, ...
Customer experience (CX) refers to all interactions customers have with an organization as well as their perceptions and feelings associated with that organization. McKinsey defines CX as “everything ...
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