Why advanced technology accelerates dysfunction when decision rights, workflows, and culture aren’t built to execute.

AI isn’t just another tool layer to plug into existing structures. It fundamentally changes how work should flow. As an advisor to Fortune 500 companies, here’s a pattern I’ve observed repeatedly ...

Health systems across the country are restructuring their operating models to navigate an increasingly challenging healthcare landscape. Rising financial pressures, workforce shortages, inflation and ...

While the ambition was sound, the technology and market structure of 20 years ago simply weren’t ready. Today, that same ...

Your engineering team ships weekly, but somehow pricing changes still take months. That gap stems from structural issues, and it reflects how most software companies were built: to monetize access, ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. With inflation, market volatility and rapid technological ...