The Game Awards’ nominees announcement yesterday was not exactly packed full of surprises, with a not-terribly controversial slate of GOTY nominees, nor shock that Alan Wake 2 and Baldur’s Gate 3 were ...

What is a community support team? Forming a Hope-and-Cope Community Team is a way to tap into your support system and organize it. This team of caring volunteers provides practical, emotional, and ...

Hello Games may have taken one hell of a beating from the gaming community recently, but with the rocky launch of No Man’s Sky behind them, the team has been working hard to try to put things right.

My team has been through this—investing months into building a customer service team only to see, six months later, customer satisfaction and turnover rates hurt our budget. It's frustrating when the ...