With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...
RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the leading solutions for contact center workforce management (WFM) software, has launched a broad product update expanding upon the 5th ...
RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® ...
The comprehensive partnership strongly positions both companies to drive additional revenue and improve customer satisfaction. Broadvoice, a leading global customer experience (CX) technology provider ...
Belmont, CA (BUSINESS WIRE) - RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...
Helport AI Limited has launched Helport Remote, an advanced workforce monitoring tool catering to the needs of remote contact centers, particularly for large-scale, global operations. The innovative ...
Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...
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