Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their ...

Silverback AI Chatbot has announced the rollout of its AI Agents feature, a new capability designed to help businesses move beyond traditional scripted chatbots toward fully autonomous, context-aware ...

Learn what conversational commerce is, why people ask chatbots where to buy, and how this changes visibility for small ...

Researchers warn that AI chatbots often fabricate or distort news, urging users to treat AI-generated news summaries with ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new capabilities intended to support organizations seeking to manage customer ...

Chatbots may worsen delusions in people by reinforcing false beliefs, psychiatrists warn. Mental health experts document ...