The SSA Inspector General's report says the agency's telephone service performance metrics are accurate after senator's request for analysis The Social Security Administration Office of Inspector ...
JEFFERSONVILLE, Ind. (WDRB) -- The public agency overseeing RiverLink will pay a contractor to address “unacceptable customer service metrics” with the Ohio River toll network as average call wait ...
Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. Lyft’s plans to add traditional taxis to its ride-hailing fleet, ...
(CNN) — The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...
Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...
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