Success isn’t like beauty—it shouldn’t be measured solely in the eye of the beholder. Success should be successful in measurable results, specifically in mutually beneficial results that find both ...

AUSTIN, Texas--(BUSINESS WIRE)--SailPoint Technologies, Inc., a leader in unified identity security for enterprises, has launched a digital Customer Success Center aimed at further enabling customers ...

SailPoint, Inc. today unveiled several new SailPoint Identity Security Cloud updates, all available this quarter. These new capabilities focus on key areas, including machine identity security, data ...

Technology of all forms has experienced increasingly rapid acceleration, with operations-related tech among the most impactful. With evolution taking place at such dizzying speeds, leaders like Rahul ...

In my last article, I discussed why a dedicated Customer Success (CS) department is essential for B2B service organizations, especially those in technology and SaaS. We covered the strategic role of ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Trellix, the cybersecurity company delivering the future of extended detection and response (XDR), today announced the launch of Trellix Thrive, an innovative ...

New data shows loyalty programs are valuable tools for developing strong customer relationships. Here’s how to create an effective one. A successful loyalty strategy offers customers tangible value ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

YARMOUTH, Maine—Robert Brent, 30, is the senior director of customer success at Netwatch Group, based out of Oceanside, Calif. Find out what his roles and responsibilities are, what being an Emerging ...

Forbes contributors publish independent expert analyses and insights. Renae Gregoire covers content marketing and great content experiences. Have you ever tried to pick your way through a poorly ...