Twitter is introducing custom profiles for businesses in order to personalize the customer support experience within direct messages on its platform. The feature basically allows a company to identify ...

When a business is trying to sell a product or a service, it must have a target market. Who are the people that are most likely to buy? Knowing this helps narrow your audience so that you can be more ...

SAN ANTONIO--(BUSINESS WIRE)--Harland Clarke, a leading provider of payment and marketing solutions to financial institutions, today announced the launch of its Voice of the Customer program, powered ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...