Workforce management software will always do three things for the call center: schedule agents time, forecast and predict how many agents a center will need at different times through the day and the ...

With legacy load forecasting models struggling with unpredictable events that are becoming ever more common, power-hungry AI ...

B2B sales journeys are dynamic and complex, involving numerous stages, stakeholders, interactions, and variables. But B2B selling also is equal parts data science and relationship building. “The art ...

Editor's note: TVS Motor Company, a global automotive manufacturer deployed a secure, locally hosted private LLM alongside a multi-model ensemble forecasting engine. The approach strengthened ...

Customer relationship management (CRM) and artificial intelligence (AI) have revolutionized the always-changing business technology landscape, and integrating AI into CRM systems can improve sales ...

The B2B buyer’s journey is a nonlinear process. But sellers still track deals using discrete stages in a linear sales process. This disconnect compromises pipeline analytics and sales forecasts, ...

What if there was a way to better understand how storms could impact an electric utility’s service territory 72 hours — three days — in advance? Avista asked that question as it was experiencing ...

Bed capacity management is of critical importance to health systems, impacting patient care and safety, operational efficiency, system sustainability and financial performance. Efforts to improve and ...

Plant diseases limit the output of agricultural workers and cause hundreds of billions of dollars in global crop production loss each year. When plants get wet they are at risk of contracting diseases ...