HMRC is failing taxpayers in their hour of need as its customer service suffers ahead of the self-assessment deadline. More than 12 million are expected to submit a tax return this year, but as of Jan ...

Millions risk being slapped with £100 fines if they are unable to file accounts before the end of January deadline - even if ...

HMRC has come under fire after its customer service hotline forced taxpayers to wait on hold for 'up to an hour' and even cut ...

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HM Revenue and Customs (HMRC) hung up on 55,922 taxpayers last year after leaving them waiting on the phone for more than 70 minutes. The tax authority will automatically hang up on callers once the ...

Dawn-Maria France says it is 'nearly impossible' to get through to the taxman ...

The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report by MPs into HMRC has warned. Growing concerns have been raised about HM ...

This is Money reports millions who are trapped in the customer service logjam are at risk of being fined £100 ...

The MP for Taunton and Wellington, Gideon Amos, has demanded the launch a hotline for pensioners, after new figures revealed that more than 80 million calls to HMRC have gone unanswered over the last ...

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A National Audit Office (NAO) report, looking at HM Revenue and Customs’ customer service, has found that the move to digital services has failed to ease pressure on traditional services, such as ...