Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Steve Spangler is a teacher, businessman and Emmy ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. The world is more digital every day. We order on apps, ...

Shopping experiences today span far beyond traditional storefronts, including in-store visits to digital experiences across websites, apps and social media platforms. Regardless of how customers shop; ...

There’s been a lot of talk about digital experiences failing to engage users effectively. How is Huge’s approach to intelligent experiences different from what we’ve seen before? Typically, digital ...

For a moment, think about your favorite restaurant. If you frequent the location often, the waitstaff may know your name, your favorite dish and where you like to sit. All of these elements create an ...

Leveraging automation and consumer data enhances customer experience and retention for beauty businesses. Staying within your brand’s strengths while innovating ensures sustainable growth and customer ...

The question of how to create meaningful experiences in a digital age has been accelerating for the past year or so as the industry comes to terms with a new normal driven by tech. Several restaurant ...

University Hospitals, a 21-hospital health system based in Cleveland, is focused on improving patient access and experience through four key axes. Part of that process includes creating as many ...