Striking up a conversation—especially with a stranger—is a lot like adding kindling to a fire pit and hoping it ignites. Choose the wrong starter, and the flame will fizzle out. But when you get it ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Starting a deep conversation might sound daunting, especially when superficial chit-chat seems to dominate our social interactions. But if you're looking to explore meaningful topics and cultivate ...

What would you ask your best customer if you could sit down to have a coffee with her? If your aim is to improve the relationship, your best bet would be to talk about her experience with your company ...

Stop Storytelling and Start Having Brand Conversations That Convert — Here’s How Discover how to move beyond traditional storytelling and embrace impactful brand conversations with the Brand Trifecta ...

Ruth Zive is chief marketing officer at LivePerson and host of the Generation AI podcast. Business leaders know AI can make a positive impact on their companies, but there’s still a lot of debate as ...