IT Process Institute CEO Scott Allridge has cybersecurity advice for healthcare executives: Consider ITIL, the framework formerly known as the Information Technology Infrastructure Library. “Following ...

Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good–particularly when implemented by third-party IT service providers. IT governance has ...

The U.S. Air Force is centralizing its network operations using IT Infrastructure Library (ITIL) best practices to increase efficiencies and to boost security. The move will bring 113 bases currently ...

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

Many organizations want to improve on the cost, quality and agility of their IT service provisions by implementing ITIL best practices, but this frequently seems like a daunting prospect. As is often ...

In 2004, the Food Lion supermarket chain needed to automate its change management to help comply with the requirements of the Sarbanes-Oxley Act. It decided to adopt ITILs change management processes, ...

The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...

With the increased importance of corporate governance in the day-to-day operations of organizations globally, ITIL adoption has become a major factor. Global provider of enterprise management ...

Enterprise IT managers expect to deploy more automation technologies and adopt best practice frameworks in an effort to better keep virtualization, service-oriented architecture and Web 2.0 ...

Symantec Corp. has announced Symantec Workflow 7.0 and Symantec ServiceDesk 7.0, two updates designed to its IT management offerings. Workflow 7.0 is intended to help customers enforce policies, ...