An interactive voice response system phone call can be just as effective as a personal nurse’s phone call for ensuring patients are adequately prepared and arrive for their endoscopy examinations, ...

Understanding the growing imperative of machine learning in voice self-service ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR) ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Such recorded greetings, inviting a response via the caller’s touch-tone telephone keypad, are generated by interactive voice response (IVR) systems, which for two decades have been the principal ...

Hence Digital Telematics Private Limited is at the forefront of the future of IVR systems & their potential impact on retail, banking, telecommunications. YAMUNANAGAR ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...