Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

CONSHOHOCKEN, Pa., May 2, 2019 /PRNewswire/ -- Razor Technology, an award-winning end-to-end IT and cloud solutions provider, today announced a series of next-generation improvements to its ...

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization’s IT service ...

Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...

The ability to use Help Desk is still only available to those with the Horizon Enterprise edition license. If you have an Enterprise Horizon license, you don't need to install anything additional to ...

The ability to use Help Desk is still only available to those with the Horizon Enterprise edition license. If you have an Enterprise Horizon license, you don't need to install anything additional to ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Telstra plans to launch in the next few days a mini help-desk software tool for its BigPond Internet customer base as part of its AU$100 million package to shore up its Internet service provider arm.

Help desks are a growing feature that is commonly found on websites to help users get the most out of a tool, application or platform. However, a help desk can't just be viewed as a functional ...