Cobalt Keys LLC, a Las Vegas-based public relations and communications services firm, announces its specialized approach to ...

Customer preferences are constantly shifting with the evolving landscape of technology. Customers now expect interactions with companies across diverse communication channels, including phone, chat, ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More COVID-19 accelerated a buy-from-home economy, expanding the ...

In the first of a 2 part use case, Sally Beauty Holdings Group VP of Digital Strategy and Innovation explains how the retailer adapted its marketing and sales communications when COVID struck. The ...

The retail sector has had another tough year all round as the macro-economic environment remains turbulent and consumer sentiment borders on the conservative. We saw this time and again from the ...

In retail — as in so many industries — omni-channel is a baseline customer expectation. Once cutting-edge, now being able to offer consistent, personalized service across in-store, online and mobile ...

CEO Bill Nash emphasized the company's strong execution across its diversified business, leading to increased unit volumes in retail and wholesale sales, improved gross profit, and a record high ...

eBook The State of AI in Customer Experience 2025 How AI, human talent and unified platforms are driving up to 20% higher customer satisfaction and measurable ROI. Read now Guide Getting Started with ...