In retail — as in so many industries — omni-channel is a baseline customer expectation. Once cutting-edge, now being able to offer consistent, personalized service across in-store, online and mobile ...

CHICAGO, Dec. 14, 2022 /PRNewswire/ -- Customer needs and expectations are continuing to evolve, and so are the omni-channel strategies driving consumer engagement and building brand loyalty, ...

French entrepreneur Clément Reisky has built an art distribution model that works in complete contradiction with traditional gallery practices. Instead of sticking to a single sales channel, he has ...

Analyst Insight: Consumer shopping habits have changed over the past few years, thanks to the pandemic and the rise of e-commerce purchases. A recent Forrester Research report focuses on consumer ...

Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

2022 was a year of extremes in retail banking across Europe. Interest rates rose for the first time in a number of European countries, troubles of the pandemic were in the rearview, and revenue and ...

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