Some type of turmoil always seems to be occurring within the financial investment industry. Bank of America is dropping the Merrill Lynch brand name from some of its businesses, while BB&T has ...

Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

Choosing the right IT support can be difficult for business owners, often because they are unsure which options offer the best value for money, the fastest response times, and the proactive monitoring ...

Will Kelly is a freelance writer and analyst focused on enterprise mobility, cloud computing and project management. Follow him on Twitter at @willkelly. When an organization embarks on a mobile-first ...

Teradata has outsourced technical support for its on-prem data warehouses to IBM, according to a report in The Register today. Teradata neither confirmed nor denied the report, but told Datanami that ...

Let’s set the scene. A privately held company’s longtime controller gives notice. With only one other accounting person on staff, the owner is left scrambling for a fix until a new controller can be ...

No one dreams of working in a second-class support function. They dream of doing something important. Thus any distinction between "line" and "staff" or "operating" and "support" sets up a ...

Cain vs. Abel, Batman vs. Superman, Serena vs. Venus, Ali vs. Frazier. No matter who the dueling duo may be, it’s human nature to pick a side. And while in-house vs. outsourced marketing support is no ...