Health Affairs

Measuring Value Based On What Matters To Patients: A New Value Assessment Framework

We spend 18 percent of our national gross domestic product on health care. As health care spending continues to grow and as we appropriately drive the health care system toward a payment system that ...
ascopubs.org

Defining a patient-reported outcome measure (PROM) selection process: What criteria should be considered when choosing a PROM for routine symptom assessment in clinical practice?

Integrating patient-reported outcomes data into the electronic health record. This is an ASCO Meeting Abstract from the 2018 Quality Care Symposium. This abstract does not include a full text ...
The American Journal of Managed Care

Patient Experience Needs to Play a Bigger Role in Your Payment and Billing Process

Operating revenue cycle and patient experience in separate silos doesn't make sense in an era when the patient is responsible for more of a hospital's revenue. For many healthcare organizations, ...
Health Affairs

The Case For Patient-Centered Assessment Of Value

Regardless of the outcome of the current health reform debate, patients are likely to continue to be asked to take more responsibility for their health care, whether through high-deductible health ...
HealthLeaders Media

UPMC Closes Care Gaps With New Patient Discharge Process

The Pennsylvania health system has eliminated redundant processes and reduced the time and number of people involved in a discharge while boosting patient satisfaction scores. Patient discharge can be ...
Becker's Hospital Review

Patient satisfaction and the revenue cycle: Improving the billing process to generate ‘net promoters’ for your organization

Airlines often send their passengers off with a cheery announcement along the lines of “We know you have a choice of carriers, and we thank you for choosing us.” Will the same spiel become a staple of ...