CMS data reveals patient complaints against hospitals are rising sharply, illustrating oversight gaps and trust issues that demand CEO attention. Hospital leaders face a growing concern when it comes ...

ASHEVILLE – AdventHealth in Hendersonville received a citation from regulators for failing to allow a behavioral health patient to speak to a patient advocate. The North Carolina Department of Health ...

Background: Patient complaints are viewed as indications of dissatisfaction with the service received or experience at a health care institution. The prediction of patient complaints is not clearly ...

Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...

Patients complain about their doctors for all sorts of reasons. Sometimes it’s smaller stuff like bedside manner, wait times, how rushed the visit felt. Other times, the concerns go much deeper: ...

Carla Daley Shehata, director of clinical operations for Regent Surgical Health, discusses seven of the most common patient complaints in an ASC, as well as how to prevent them. 1. Poor explanation of ...

In any industry, there will always be unhappy customers. Having a formalized method of dealing with complaints is absolutely necessary to protect consumers and patients. What isn't discussed enough, ...

Johns Hopkins University School of Medicine and Vanderbilt University Medical Center investigators report that physicians who attract more unsolicited patient complaints also tend to accept larger ...

Negative patient reviews can feel like setbacks, especially when they overshadow the time, consistency and care invested in building your reputation. It’s natural to feel frustrated or even defensive ...

A USC doctor was allowed to see student patient despite complaints about him. A gynecologist at the University of Southern California was allowed to continue seeing student patients for years after ...