It’s like the chicken-and-the-egg conundrum: which comes first, leadership or process improvement techniques? Recent success stories of governments using Lean Six Sigma, a process improvement program, ...

The chemical, biological and radiological threat to military installations continues to grow and expand as potential and current adversaries pursue more knowledge and expertise. The CBD Program is in ...

The University of Tennessee at Martin set up a new process improvement facilitator position and gave the person who holds it no authority, no budget, and no staff. Yet that's the way he likes it, and ...

In a profession where we never seem to have enough people to accomplish our mission, we have been directed to reduce our workforce without reducing responsiveness. This mandate creates an incredible ...

Successful process improvement factors vary by company and the type of process. While one company is concerned with decreasing customer complaints, another may need to increase production or eliminate ...

Benchmarking is a systematic approach to analyzing processes. It can be used in process improvement to measure performance. Further, it can be used to promote and address cultural changes within an ...

The Ash Center for Democratic Governance and Innovation at the John F. Kennedy School of Government, Harvard University, recently recognized the Colorado Department of Transportation’s Lean Process ...

MINNEAPOLIS--(BUSINESS WIRE)-- Results of the largest U.S. outpatient heart failure clinical study show that implementation of a process improvement program significantly improved adherence to ...