Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The year 2020 showed the laggards what the leading edge of digital transformation already ...

Managers generally don't get to refuse ownership of a process. As process owners they generally do get authority over the process design. Our internal help desk has a manager who is currently trying ...

CDO Brad Clay spearheaded a new global business process ownership model to help fuel the semiconductor manufacturer’s transformation from a high-volume commodity business to a high-value one. When ...