You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

Enhances Remote Assistance Capabilities Through Direct Integration of ControlR Within Remote Desktop ManagerMONTREAL, Jan. 28 ...

Business leaders are responsible for examining and implementing technologies that are proven, cost-effective and easy to use while also offering long-term solutions that reimagine workflows, speed up ...

Microsoft patched a Windows Remote Assistance flaw that lets attackers bypass Mark of the Web, weakening protections against ...

Last night I had the opportunity to use Remote Assistance for the first time. All I can say is it is a fabulous piece of software. My parents (who happen to live several states away) decided to call ...