A growing number of big-name retailers are quietly charging customers to return online purchases — a shift that industry ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...

Are you addicted to online returns? As a former returns junkie myself, let me explain what it looks like. A decade ago, while I was supposed to be finishing up my dissertation, I procrastinated by ...

Many retailers are extending their typical returns period for products bought during the holiday season. Here are the major ...

Mailed returns often cost $4.95–$9.99 at apparel stores; big-box retailers typically offer free labels or partner drop-offs Free in-store returns are your safest bet; on Amazon (and others) pick label ...

Clarus Marketing, a company with a long history of free shipping services, does something even Amazon won't -- it offers consumers unlimited, prepaid return shipping for any online purchase. Donna Tam ...

The day after Christmas is the biggest return day of the year, but new fees, tighter deadlines and shorter windows could cost ...

More retailers are charging customers for shipping and related fees for mailing back returns. Roughly 41% of companies charged such fees in 2022, an increase from 33% in 2021, according to a survey.

Google introduces Search Console feature for online stores to easily manage shipping and return policies. Google now allows online stores to manage shipping and return policies via Search Console.

When you work in customer service, you will often have to deal with upset customers. What do you do if one of the customers is not only upset right from the start, but also ends up returning the wrong ...

Google expands shipping and return info in Search, helping retailers optimize the user experience and boost online sales. Google is expanding shipping and returns information in search results for ...

Direct-to-consumer (DTC) brands upped their marketing budgets over the last year (59%), but only about half saw increased sales (54%). While not a large gap, it shows that some brands are still not ...