When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

SAP is adding enhancements to its Next-Generation Support concept, including developments to AI-driven features such as incident solution matching and real-time support resources like the Schedule an ...

SAP, the company traditionally known for its database-management, ERP, back-end enterprise software, continued its five-year foray into the world of customer experience software today. The company ...

Customer experience is at the heart of digital revolution, SAP executives told South African users attending the Saphila 2019 Conference underway at Sun City, North West Province South Africa. Going ...

While accounting for only one percent of sales, with the company facing more than 40,000 quality claims a year – totaling ...