Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. May 07, 2025, 01:44pm EDT A sign for "Self Service Check-in ...

Doug Bonderud is an award-winning writer capable of bridging the gap between complex and conversational across technology, innovation and the human condition. More than 80% of consumers want ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. McDonald’s kiosks have helped streamline the order ...

Designed to streamline ordering, self-service kiosks have inadvertently increased the workload for kitchen staff by generating larger and more customized orders, particularly during peak hours.

iPhone 15 and more M2-powered MacBook owners will now be able to repair their own devices as part of the program, which is expanding to 24 more European countries. iPhone 15 and more M2-powered ...

Imagine this: You make your way through the airport security line, send your bags through the scanner, empty your pockets and go through a body scanner — all with little to no interaction with a TSA ...

Reliable, secure, self-service access to trustworthy, clean data is at the center of alleviating the data teams burdened by data requests. While self-service data access is straightforward in theory, ...