In large contact centers, workforce management and real-time operations are often out of sync—leaving supervisors blind to schedule adherence, planners slow to react, and agents frustrated by constant ...

BELMONT, Calif. & MELVILLE, N.Y.--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, and Verint® (NASDAQ: VRNT), ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™, today announced that Verint has been named a Leader by Gartner, Inc. in the research and ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that TrustRadius has recognized Verint Workforce Management™ (WFM) with three Winter 2023 ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that TrustRadius has recognized three Verint Open Platform solutions – Verint Workforce ...

This new partnership aims to enhance RingCentral’s contact center solutions by using Verint AI bots injected into customer service workflows. RingCentral and Verint have partnered to integrate ...

Verint is betting on a vision of next-generation Contact-Center-as-a-Service (CCaaS) that focuses on bots to lower the cost of interactions, increase agent efficiency, and deliver better customer ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint (VRNT) ® (NASDAQ: VRNT), The CX Automation Company™, today announced that it earned six TrustRadius 2025 ‘Top Rated’ awards based on customer reviews. The ...

Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it signed a $13 million multi-year deal agreement with one of the top U.S. insurance companies. The deal includes several AI-powered ...

Stop choosing between innovation and control. Get real-time schedule adherence and full workforce visibility, in one integration. SAN RAMON, Calif. & MELVILLE, N.Y.--(BUSINESS WIRE)-- Dialpad, the ...