As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

But this week Virgin Media O2 is warning its customers to be extra vigilant this week, as it says scammers are trying to take advantage of people by sending emails pretending to b ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

Virgin Media O2 says customers need to stay alert, as scammers are attempting to exploit the 3G switch-off by sending fraudulent emails that appear to come from the company and claim a SIM card ...