Zendesk aims to integrate Forethought’s self-learning AI agents across multiple customer service channels and platforms.

Zendesk has acquired Forethought, an artificial intelligence agent platform provider, enabling Zendesk to immediately offer self-improving AI agents. Financial terms of the deal were not disclosed.

For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today announced a new Zendesk Partner Program to provide the skills, tools, and support Zendesk’s global ecosystem of partners need to help ...

(Bloomberg) -- Software maker Zendesk Inc agreed to be acquired by a group of buyout firms led by Hellman & Friedman and Permira for about $9.5 billion. The all-cash transaction offers shareholders ...

Starting price: $19 per month. Key features: Zendesk Sell is a straightforward, modern customer relationship management (CRM) sales solution offered by Zendesk with a variety of tools for measuring ...

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It has come to light that the Zendesk software-as-a-service (SaaS) company for customer relationship management (CRM) was compromised in October, exposing client account data to a threat actor, ...