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Someone is sending hundreds of pointless emails to people, using Zendesk's ticketing system.

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...

The CRM vendor advised ignoring or deleting suspicious emails and said the attacks were not tied to any breach or software ...

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Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its annual Showcase conference in New York City, customer service ...

(Bloomberg) -- Software maker Zendesk Inc agreed to be acquired by a group of buyout firms led by Hellman & Friedman and Permira for about $9.5 billion. The all-cash transaction offers shareholders ...

On January 19, 2023, reports began to surface about a potential Zendesk data breach. While the company has yet to publicly confirm that it was the target of a cyberattack, some of the company’s ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. This article is more than 4 years old. Zendesk shared its Q4 and ...

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore ...

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of ...