To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...

AI and human orchestration backed by nearly 30 years of operational data to modernize customer experience with intelligence ...

CytomX reports promising Phase 1 data for CX-2051 in advanced colorectal cancer, with planned Phase 2 study in 2026. CytomX Therapeutics announced positive interim results from its Phase 1 study of CX ...

CytomX Therapeutics, Inc. (CTMX) is gearing up to release its Q1 2024 earnings results post-market on May 8th of 2024. With this update on earnings, a good reason to keep an eye on this biotech is ...

Customer experience (CX) is in the midst of a revolution as innovation and empathy intersect to define a new path forward. As businesses strive to meet rising consumer expectations, they face a ...

One key to sales is building strong customer relationships and, while one would expect this to translate directly into an increased focus customer experiences (CX), studies have shown a major ...

Customer experience (CX) refers to all interactions customers have with an organization as well as their perceptions and feelings associated with that organization. McKinsey defines CX as “everything ...

AI has entered the CX mainstream, but organizations are struggling to turn bold investments into measurable value. Despite widespread deployment, operational challenges and fragmented governance ...

AI is transforming customer experience across the enterprise. CX excellence requires seamless coordination across operations. The workforce includes agentic AIs that augment human capabilities. Last ...

Smart businesses know that mobile apps aren’t just another service channel—they’re an invaluable source of information on customer experience. By tracking mobile app data, design teams can spot ...