Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

CDK now has a CDP. The retail automotive software provider has launched its customer data platform, designed to unify ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.

SoFi generated $1.0B in Lending segment profit in FY 2025 (+14% Y/Y), with record originations boosting the segment’s overall ...

Finding a nourishing meal to get things going first thing in the morning can be quite a challenge. Your local Aldi has some ...

Bridg will allow restaurants to identify non-loyalty customers, giving them a fuller view of their audience. It’s the latest ...

PAR Technology Corporation, a leading global foodservice technology provider, today announced that it has agreed to acquire the identity resolution and shopper intelligence platform Bridg, a division ...

Gokce Guven, a Forbes 30 Under 30 alum, has been charged with multiple counts of fraud linked to the fundraising and operations of her startup, Kalder.

Last-minute travel behaviour is redefining how airlines engage customers, with loyalty programmes increasingly dependent on ...

Why small business insurance stalls online. For a small business owner, asking about coverage yields a shrug, but asking ...