A worker inside Shell, 13030 Brookpark Road, was attacked by an unidentified customer at about 11:30 p.m. Jan. 14.

Rounding out the top 10 nationwide are No. 4 Sam’s Club (Walmart), No. 5 Aldi, No. 6 Costco, No. 7 Whole Foods (Amazon), No.

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

A food delivery app charged over $34 for instant ramen, leading the customer to call out the markup publicly.

I also hate when I say something like, 'I'll be back in a second with another set of silverware,' and they've completely ...

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

This article originally published at Grocery store with over 10 CT locations dethrones Publix in customer satisfaction study.

UPS is doubling down on reducing its relationship with Amazon.

Austin-based ATX Construction Handyman & Remodeling LLC rolls out a customer-first home services approach with ...

Hayete Gallot joined Google in April 2025 to spearhead a new division focused on helping customers adopt the company's cloud ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.