DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...

Ian Begley reports the Knicks are keeping an eye on multiple center options across the NBA, including Andre Drummond, Precious Achiuwa, and Dario ari. With Guerschon Yabuseles contract in play and ...

ZURICH--(BUSINESS WIRE)--ABB today announced it has entered into an agreement to acquire IPEC, a UK-based technology company with more than 30 years of expertise in electrical diagnostics. IPEC's ...

ABB enters an agreement to acquire IPEC, a technology company specializing in early detection of electrical equipment failures Supports critical industries including data centers, utilities and ...

A fall is a game-changer in an instant. Seniors are at risk of severe injury from a minor slip, and the longer it takes for help to arrive, the more complicated the recovery becomes. In those moments, ...

Artificial intelligence tools that can “listen” to live calls and provide real‑time guidance are increasingly attractive to businesses, including sales and customer service among other functions.

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

England u21 boss Lee Carsley has confirmed that they’re monitoring Max Dowman for another potential international promotion in the future. Arsenal youngster Max Dowman is on a seemingly unstoppable ...

For decades, call center QA has often been viewed by agents as a “gotcha” system – a punitive process designed primarily to check for compliance and highlight mistakes. Naturally, this perception is ...

NASHVILLE, Tenn. (WKRN) — A Tennessee nonprofit has raised the alarm over a new plan involving the U.S. Immigration and Customs Enforcement. ICE is looking to build a “national call center” in ...

WASHINGTON — U.S. Immigration and Customs Enforcement aims to open a call center that would have a dedicated unit to track down unaccompanied migrant children with the help of state and local police, ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...