If account ownership lives in Salesforce, then that rule needs to be explicit. If service history is governed in Dynamics 365 ...

""The window between now and July is when businesses should be locking in their partner and implementation strategy. The ...

SIS, LLC, a Microsoft business solutions provider of ERP and CRM software for project and service-driven industries, today announced that Beasley Group has chosen Microsoft Dynamics 365 integrated ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

As customer service teams strive to deliver faster, more personalized support, the need for tailored productivity enhancements has never been greater. With the introduction of custom productivity ...

Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rapid transformation, the need for a robust system to monitor agent activity is ...