A new report from the DC Office of the Inspector General found major operational challenges at the city's 911 call center, ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

BALTIMORE, MD-A high-level joint operation between United States federal agencies and Indian law enforcement has led to the dismantling of a massive international scam network. On February 2, the FBI ...

The Philippine call center industry is a juggernaut, employing over a million and generating billions in revenue. Its workers ...

Washington — President Trump on Friday released two renderings of the exterior of the Kennedy Center after its planned renovations, which are slated to be finished in 2028. Mr. Trump said last month ...

Welcome to this week’s PPC Pulse. Updates focus on Merchant Center access for agencies, bidding strategy, and how PPC marketers are adapting to industry changes. Google expanded access to Merchant ...

As we drove through southwest Memphis, KeShaun Pearson told me to keep my window down—our destination was best tasted, not viewed. Along the way, we passed an abandoned coal plant to our right, then ...

Reach the reporters securely on Signal: Janay Kingsberry at janaykingsberry.29, Kelsey Ables at kables.48. Richard Grenell, the Trump ally installed to lead the John F. Kennedy Center for the ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution. Krisp today announced customer-side Accent Conversion, a real-time, ...

Energy prices could rise much higher than they already have, inflaming concerns around data centers. Energy prices could rise much higher than they already have, inflaming concerns around data centers ...