Workforce Optimization for Customer Service | Create shifts, schedules, and events
3:50
YouTubeServiceNow Documentation
Workforce Optimization for Customer Service | Create shifts, schedules, and events
Provides an overview of creating shifts, schedules, and events in Workforce Optimization for Customer Service Management. #servicenow #servicenowdemo #workforceoptimization #customerservicemanagement Role required: sn_csm_wfo_workspa.manager This video was recorded in the Utah release. For more information on creating shifts and schedules, see ...
2.4K viewsJun 8, 2023
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