OmniChannel In Salesforce with Examples - 2020
29:17
YouTubeSalesforce Exclusive
OmniChannel In Salesforce with Examples - 2020
In this video, we will go through. 1. What is OmniChannel 2. How omnichannel helpful in cases/lead/custom object assignment to agents. 3. Difference between Omnichannel and without Omnichannel with scenario. 4. Types of Routing in Omnichannel. 5. How to configure Omnichannel. 6. Omnisupervisor Live Web Chat: https://youtu.be/J5-zEf9MPvc Case ...
131.1K viewsJan 17, 2020
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