How to Manage Difficult Employees: Addressing Bad Attitudes Effectively
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YouTubeJeff Mowatt Customer Service & Sales Speaker
How to Manage Difficult Employees: Addressing Bad Attitudes Effectively
Hi, I'm Jeff Mowatt, here with another tip on how to manage difficult employees. Today, I want to talk about dealing with someone who has a bad attitude. My tip is simple: do not focus on their attitude. Instead, talk about their observable behavior. For example, if someone is unfriendly towards customers, it is not helpful to say, "You need to ...
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